We are aware there may be some timeout issues when attempting to log into SCU services and systems. If after trying another browser, and/or clearing your browsers cache you are still unsuccessful, please contact the Service Desk.

Kind Regards,

The Technology Service Desk. 

https://learn.scu.edu.au/bbcswebdav/xid-78180571_4 MySCU (Blackboard) will be undergoing essential scheduled maintanance on Thursday, 19th December from 01:30 am - 07:30 am AEDT (NSW) Blackboard will be unavailable during the maintanence window. We thank you for your patience and apologise for any inconvenience. What is it? Blackboard needs to undergo an upgrade from Postgres 12 to 16. This will involve up to a 6 hour outage while this upgrade is completed by the vendor.…

Service Desk Opening Hours & Contact Details

           

The Technology Service Desk is officially closed from 21st December 2024 until the 1st of January 2025. We'll reopen 2nd of January 2025, and dont forget many answers can be found at https://spark.scu.edu.au!

For Holiday Hours @ Lismore & Gold Coast campuses and Holiday Hours @ Coffs Harbour Education Campus (CHEC)

We are writing to advise of an essential outage to a number of our systems this weekend. A major upgrade is required to the technology that supports our Enterprise Data Warehouse.

During the upgrade process, all student and staff access to the following services will be disrupted:  

• UCMS
• SONIA
• COGNOS
• PowerBI
• Tableau
• Aurion - HR
• Career Hub

The maintenance window will start from 6 pm (NSW Time) this Friday, 1^st December, with normal operations to resume by 8 am (NSW Time) on Monday, 4^th December. Please note that during the outage window, other systems may display data that is not current.

Technology Services aims to always keep outages to a minimum, but this is a significant upgrade, so your patience and understanding during this time is greatly appreciated.  

Looking for your timetable, key dates, events, MyEnrolment, MySCU, and your SCU Student email? - You may have noticed the student links that used to be available from the top of the SCU home page have now moved under the hamburger menu on the top right (Three small lines parallel to each other). The best way to get to your SCU services is to navigate to the Current Student Essentials https://www.scu.edu.au/current-students/ page by navigating to the current student link and scrolling.…

If you have been experiencing any problems with the MySCU (Blackboard) service, we would like to provide you with an update. There was an issue with the login experience; this issue has been resolved. Logging in now results in the expected Student Portal landing page. If you continue to see an odd login screen or Portal page please clear your browser cache.How do I clear my browser cache?

The Blackboard vendor continues to work on fixing underlying issues, resulting in some pages within MySCU that may still display a little differently than expected, and some links failing altogether. However, the vast majority of your Learning Materials are fully active. If you experience other issues that prevent you from working & studying, please contact us for support. 

Service Desk Opening Hours & Contact Details?

If you have been experiencing problems with the MySCU (Blackboard) service, we would like to thank you for your patience. All issues have been resolved.

If you continue to see an odd login screen or Portal page please clear your browser cache.

How do I clear my browser cache?

If you experience other issues that prevent you from working & studying, please contact us for support. 

Service Desk Opening Hours & Contact Details?

We apologise for any inconvenience this event may have caused.

SCU Technology Services will be performing critical planned maintenance on the Spark (Jira Service Management, and Spark Help Centre) platform after business hours this evening, Wednesday the 16th of November 2022. An outage on the Jira Service Management platform is required from 6 - 12 pm AEDT tonight. This outage will impact the Spark Help Center but Spark Knowledge Base articles are still accessible via article links. During the outage window,…

All Microsoft Office365 services & applications will now require Multi-Factor Authentication (MFA) at Southern Cross University, as part of the ongoing initiatives to improve the University's cyber and information security practices. MFA quickly and easily verifies your identity when using MS O365 services & applications, to prevent the spreading instances of Cybertheft. When will this happen? All Microsoft Office365 services accounts will begin to have MFA enforced from 23 May,…

SOLUTION 1:

I've logged into MyEnrolment before but now it's not working.

Your Internet browser is remembering the wrong information so you need to clear this by clearing it's cache/history. The following will also provide some extra tips/solutions.

It's not working in my browser, what do I do?

SOLUTION 2:

It's saying "Login Failure: Unable to validate username or password" and I've just changed my password.

Please double-check what you've entered.

How do I login to My Enrolment?

You must receive a successfully change password message (if you've reset it to something you've used before it will give you a different message and won't work).

OTHER INFORMATION:

You can find more information and troubleshooting tips on MyEnrolment page.

SCU is introducing Multi-Factor Authentication (MFA) to strengthen our defences against existing and anticipated future threats. Your Southern Cross University Microsoft account (plus some others, see below) may have been enrolled as part of the ongoing improvement to the University's cyber and information security practices, requiring you now to 'approve' a login. The additional information prompt on your screen is about setting this up properly for your access.

What is MFA?

Multi-Factor Authentication is using more than one method to authenticate to Microsoft O365 services, instead of just the username and password, you will now also have to approve the login via an MFA method.

It will include protection for the following critical applications; Office O365 & Apps (e.g. Outlook, Teams, and One drive), Zoom, Acendre, Riskware, Dropbox, FCM Hub, and Mimecast, Apple Mail.

Before Activation* 

The SCU MFA@SCU User Setup Guide will step you through the process of setting up the Microsoft Authenticator app (the easiest method!), plus other methods, please review this document to get setup and prepared for MFA@SCU, MFA @ SCU User Setup Guide (PDF)

The guide: Multi-Factor Authentication - MFA @ SCU!

Note: We have sent this information to your email account from the Service Desk for your convenience!

After Activation

You may be prompted for further authentication information after you have been activated for MFA. If this is the case. these steps from Microsoft help may be able to assist - Setting Up MFA & YouTube Video

Frequently Asked Questions

If you still got questions or problems please visit our FAQs

I've just started with Southern Cross University, where do I go to find out my details to login, how to login & how do I reset my password 

Please visit: 

What's my Username & Password?

&

Multi-Factor Authentication - MFA @ SCU!

On the 25^th March 2021 at 7:30pm the University is upgrading the Microsoft O365 login service used to access SCU Email, Microsoft Office Online (Word, Excel, PowerPoint) and OneDrive. This work will ensure logins and application access remains secure and reliable.

After the upgrade you must use your SCU full email address as your "username" when logging into SCU Email, Microsoft Office Online ( Word, Excel, PowerPoint) and OneDrive. The login screen has been updated and will prompt you for your full SCU email address. 

Please note, there is no change to your password.

Which systems do I login using my email address?

To get started with your free subscription to MS Office, please follow the instructions in the articles on how to download, install, and get started with your MS Office applications.  Microsoft Office