Password & Username FAQ
At Southern Cross University the majority of systems use the same password. This password is commonly referred to as your SCU Password. Your Username is also common in the majority of systems, however, may be in a different format depending on what service you are logging into. This article will answer some of the frequently asked questions
Please note: SCU will never ask for your username and password, be suspicious of anyone asking for your login details.
Short Username, Email address, and StudentID whilst some systems can accept any of these, others need to use the right one for the system
If you have forgotten your SCU password, this information guide provide you with instructions on how to securely reset by following a few simple steps.
Before you reset your password
Please be aware that this will reset your password for most University systems.
Technology Services have brought together the majority of systems used across Southern Cross University to share the same password, known as your SCU password. This article explains which system use the SCU password, and which don't.
Systems that DO use the SCU Password (SSO)
- Blackboard (MySCU)
- CareerHub
- CareerSuccess
- Computer Login
- MyHR (Aurion)
- Syllabus+
- Wireless
Systems that DON'T use the SCU Password (SSO)- Library
- Qualtrics
- Visual Outcomes
- Best Practice
- EventPro
- Gallagher
- Suite
- LIMS
Step 1: To reset your SCU password, click on this link: Self-Service Password Reset portal.
Step 2: On the password reset screen enter your Student ID number, SCU Username or SCU email address.
Step 3: For security purposes, you will need to confirm that you are not a robot by ticking the I'm not a robot tick box.
Step 4: Click Send Verification Code
Step 5: You will now be sent the verification code to your personal email account / and or mobile phone number that we have on record.
Once received, enter the verification code, along with your choice of new password, and once again confirming the new password. Be sure to pay attention to the password strength meter as you type your new password in order to ensure maximum security. When complete, click Submit.
The minimum password complexity requirements of at least 8 characters long, must contain at least one lowercase letter, one uppercase letter and one number.
You cannot use a previous password or use your name in your password at all.
If you receive an error message stating "You do not have any registered personal contacts details" as in the image below, make sure you are using your Student ID number if that is not the case go to Step 6 below
Step 6:
Step 6: Finalise the password reset by clicking on the 'Reset my password' button. You will receive a message confirming that the password has successfully been reset.
You will also receive an email to your personal email address (if you have registered one) notifying you that the password has been reset.
This article outlines the steps to changing your SCU Password. You'll need to know your current password, if you don't please see How to reset your SCU password
Before you change the password
Please be aware that this will reset your password for most University systems.
Technology Services have brought together the majority of systems used across Southern Cross University to share the same password, known as your SCU password. This article explains which system use the SCU password, and which don't.
Systems that DO use the SCU Password (SSO)
- Blackboard (MySCU)
- CareerHub
- CareerSuccess
- Computer Login
- MyHR (Aurion)
- Syllabus+
- Wireless
Systems that DON'T use the SCU Password (SSO)- Library
- Qualtrics
- Visual Outcomes
- Best Practice
- EventPro
- Gallagher
- Suite
- LIMS
Step 1: To change your SCU password, use this Self-Service Password Change portal.
Step 2: If you are not already logged in, you will be presented with a login page. Login with your username and current password. Click Sign in to continue to the Change Password page.
Step 3: When presented with the Change Password page, enter your choice of new password.
Be sure to pay attention to the password strength meter as you type your new password in order to ensure maximum security. When complete, click Submit.
The minimum password complexity requirements of at least 8 characters long, must contain at least one lowercase letter, one uppercase letter and one number.
You cannot use a previous password or use your name in your password at all.
Step 4: Once you have typed a matching new password into the Confirm New Password field you will now see a message stating "Your password has been changed".
This may be because:
- A system says it’s time to change (eg: some systems require a new password every 3 months)
- It is good security practice to regularly change your password.
- Technology Services may identify a threat and users will be asked to change their password via the reset portal. Please note: SCU will never ask for your username and password, be suspicious of anyone asking for your login details.