Password & Username FAQ

At Southern Cross University the majority of systems use the same password. This password is commonly referred to as your SCU Password. Your Username is also common in the majority of systems, however, may be in a different format depending on what service you are logging into.  This article will answer some of the frequently asked questions

Please note: SCU will never ask for your username and password, be suspicious of anyone asking for your login details.

Q. What username do I use for what?

A. Your username comes in 3 forms

Short Username, Email address, and StudentID whilst some systems can accept any of these,  others need to use the right one for the system

Please see the detailed information here

Q. What services and systems use the SCU password?

A. The majority of systems use the same password, though the format of your username sometimes varies

Q. How do I reset my password?

A. If you aren't sure what your password is you can use the reset password function

If you have forgotten your SCU password, this information guide provide you with instructions on how to securely reset by following a few simple steps.

Before you reset your password

Please be aware that this will reset your password for most University systems.

 Click here for more information on which systems are affected

Technology Services have brought together the majority of systems used across Southern Cross University to share the same password, known as your SCU password. This article explains which system use the SCU password, and which don't.

Systems that DO use the SCU Password

  • Email
  • Computer Login
  • Blackboard (MySCU)
  • CareerHub
  • MyHR
  • Syllabus+
  • Wireless
 More....
Systems & ServicesType

Acendre

Web
ArchibusWeb
AusfleetWeb
Australian Access FederationWeb
Aurion (Core)Desktop
AlmaWeb
BambooWeb
Blackboard (MySCU)Web, Mobile
BrightsignWeb
CareerhubWeb
Computer LoginDesktop
ConcurWeb
CRMWeb
ConfluenceWeb
DRC WebWeb
eAcademicWeb
eApplicationWeb
EchosignWeb
EduroamDesktop, Mobile
EmailWeb, Desktop, Mobile
EZAlumniWeb
EZproxyWeb
Finance 1Web
GIT (Bitbucket)Web
GrammarlyWeb
IRMAWeb
JIRAWeb
Library website and DatabasesWeb
MediasiteWeb
MISWeb
MIS CognosWeb
MyEnrolmentWeb
MyHRWeb
PrimoWeb
QualtricsWeb
Service DeskWeb
SONIAWeb
Staff IntranetWeb
StratocoreWeb
Student SystemWeb
SiteImproveWeb
Study SiteWeb
SubversionWeb
Timetables (Syllabus+)Web
Syllabus+ ClassesWeb
Syllabus+ PublishWeb
Syllabus+ Resource bookerWeb
Syllabus+Desktop
Talis AspireWeb
Tweek!Web
UCMSWeb
VPN (SCU Secure Access)Web, Desktop
VPN (ITTS)Web, Desktop
VPN (Staff)Web, Desktop
VPN (Contractor)Web, Desktop
WirelessDesktop, Mobile
Windows PC LoginDesktop
ZendeskWeb, Mobile
Zoom

Web, Desktop

Systems that DON'T use the SCU Password

  • Library
  • Qualtrics
  • Visual Outcomes
  • ePublications@SCU
  • Best Practice
  • Chemwatch
  • EventPro
  • Gallagher
  • Springshare
  • Suite
  • LIMS


Step 1: To reset your SCU password, click on this link: Self-Service Password Reset portal.


Step 2: On the password reset screen enter your Student ID number, SCU Username or SCU email address.


Step 3: For security purposes, you will need to confirm that you are not a robot by ticking the I'm not a robot tick box.


Step 4: Click Send Verification Code


Step 5: You will now be sent the verification code to your personal email account / and or mobile phone number that we have on record.


Once received, enter the verification code, along with your choice of new password, and once again confirming the new password. Be sure to pay attention to the password strength meter as you type your new password in order to ensure maximum security. When complete, click Submit.

The minimum password complexity requirements of at least 8 characters long, must contain at least one lowercase letter, one uppercase letter and one number.

 You cannot use a previous password or use your name in your password at all.


If you receive an error message stating "You do not have any registered personal contacts details" then

 If you are a student

There is most likely a problem with your details recorded in MyEnrolment. 

If you can access MyEnrolment follow these instructions,

otherwise please contact the Service Desk


Submit a support request via our Online Request any time and we will reply as promptly as possible.


Gold Coast and Lismore Campuses

Monday to Friday 8:00am - 5:00pm (AEST)

During daylight savings: 8:00am - 6:00pm (AEDT)

Opening Hour Variations e.g. Public Holidays here

T:  02 6620 3698 (Internal Extension 73698)

Free Call: 1800 111 890

E:  servicedesk@scu.edu.au

Coffs Harbour Campus

Monday to Friday 8:00am - 5:00pm

Opening Hour Variations e.g. Public Holidays here

T:  02 6659 3080 (Internal Extension 83080)

Free Call: 1800 111 890

E:  coffs.servicedesk@scu.edu.au

In person at the Technology Service Desk Counter Gold Coast.

  • Monday, Tuesday and Thursday. Friday 10:30am-3:30pm AEST
  • Level 1, Building C, Gold Coast Campus

In person at the Technology Service Desk Counter Lismore.

  • Tuesday to Friday 10:30am – 3:30pm AEDT
  • Level 1, The Learning Centre Lismore Campus

In person at the Technology Services Desk Counter CHEC.

  • Monday to Friday 9:00am - 12:00pm + 1:00pm - 3:30pm (CLOSED: 12:00-1:00pm)
  • E.G.19 (under Library stairs)
  • Includes the Student Learning Centre (SLC) - Equipment Loans



 If you are a staff member

Your personal details, including a personal mobile number and/or personal email address aren't current in MyHR.

Please contact HR


Step 6: Finalise the password reset by clicking on the 'Reset my password' button. You will receive a message confirming that the password has successfully been reset.

You will also receive an email to your personal email address (if you have registered one) notifying you that the password has been reset.


Q. How do I change my password?

A. Please follow this guide.

This article outlines the steps to changing your SCU Password. You'll need to know your current password, if you don't please see How to reset your SCU password

Before you change the password

Please be aware that this will reset your password for most University systems.

 Click here for more information on which systems are affected

Technology Services have brought together the majority of systems used across Southern Cross University to share the same password, known as your SCU password. This article explains which system use the SCU password, and which don't.

Systems that DO use the SCU Password

  • Email
  • Computer Login
  • Blackboard (MySCU)
  • CareerHub
  • MyHR
  • Syllabus+
  • Wireless
 More....
Systems & ServicesType

Acendre

Web
ArchibusWeb
AusfleetWeb
Australian Access FederationWeb
Aurion (Core)Desktop
AlmaWeb
BambooWeb
Blackboard (MySCU)Web, Mobile
BrightsignWeb
CareerhubWeb
Computer LoginDesktop
ConcurWeb
CRMWeb
ConfluenceWeb
DRC WebWeb
eAcademicWeb
eApplicationWeb
EchosignWeb
EduroamDesktop, Mobile
EmailWeb, Desktop, Mobile
EZAlumniWeb
EZproxyWeb
Finance 1Web
GIT (Bitbucket)Web
GrammarlyWeb
IRMAWeb
JIRAWeb
Library website and DatabasesWeb
MediasiteWeb
MISWeb
MIS CognosWeb
MyEnrolmentWeb
MyHRWeb
PrimoWeb
QualtricsWeb
Service DeskWeb
SONIAWeb
Staff IntranetWeb
StratocoreWeb
Student SystemWeb
SiteImproveWeb
Study SiteWeb
SubversionWeb
Timetables (Syllabus+)Web
Syllabus+ ClassesWeb
Syllabus+ PublishWeb
Syllabus+ Resource bookerWeb
Syllabus+Desktop
Talis AspireWeb
Tweek!Web
UCMSWeb
VPN (SCU Secure Access)Web, Desktop
VPN (ITTS)Web, Desktop
VPN (Staff)Web, Desktop
VPN (Contractor)Web, Desktop
WirelessDesktop, Mobile
Windows PC LoginDesktop
ZendeskWeb, Mobile
Zoom

Web, Desktop

Systems that DON'T use the SCU Password

  • Library
  • Qualtrics
  • Visual Outcomes
  • ePublications@SCU
  • Best Practice
  • Chemwatch
  • EventPro
  • Gallagher
  • Springshare
  • Suite
  • LIMS


Step 1: To change your SCU password, use this Self-Service Password Change portal.


Step 2: If you are not already logged in, you will be presented with a login page. Login with your username and current password. Click Sign in to continue to the Change Password page.



Step 3:  When presented with the Change Password page, enter your choice of new password.

Be sure to pay attention to the password strength meter as you type your new password in order to ensure maximum security. When complete, click Submit.

The minimum password complexity requirements of at least 8 characters long, must contain at least one lowercase letter, one uppercase letter and one number.

 You cannot use a previous password or use your name in your password at all.



Step 4: Once you have typed a matching new password into the Confirm New Password field you will now see a message stating "Your password has been changed".


Q. What is the difference between the Change Password portal and the Reset Password portal?

A. The reset portal is used if you forget your password. The change portal will be used if you know your password, but it's time to change it

This may be because:

  • A system says it’s time to change (eg: some systems require a new password every 3 months)
  • It is good security practice to regularly change your password.
  • Technology Services may identify a threat and users will be asked to change their password via the reset portal. Please note: SCU will never ask for your username and password, be suspicious of anyone asking for your login details.