At Southern Cross University the majority of systems use the same password. This password is commonly referred to as your SCU Password. Your Username is also common in the majority of systems, however, may be in a different format depending on what service you are logging into. This article will answer some of the frequently asked questions
Please note: SCU will never ask for your username and password, be suspicious of anyone asking for your login details.
Short Username, Email address, and StudentID whilst some systems can accept any of these, others need to use the right one for the system
If you have forgotten your SCU password, this information guide provide you with instructions on how to securely reset by following a few simple steps.
Before you reset your password
Please be aware that this will reset your password for most University systems.
Technology Services have brought together the majority of systems used across Southern Cross University to share the same password, known as your SCU password. This article explains which system use the SCU password, and which don't.
Systems that DO use the SCU Password
- Computer Login
- Blackboard (MySCU)
|Systems & Services||Type|
|Australian Access Federation||Web|
|Blackboard (MySCU)||Web, Mobile|
|Web, Desktop, Mobile|
|Library website and Databases||Web|
|Syllabus+ Resource booker||Web|
|VPN (SCU Secure Access)||Web, Desktop|
|VPN (ITTS)||Web, Desktop|
|VPN (Staff)||Web, Desktop|
|VPN (Contractor)||Web, Desktop|
|Windows PC Login||Desktop|
Systems that DON'T use the SCU Password
- Visual Outcomes
- Best Practice
Step 1: To reset your SCU password, use this Self-Service Password Reset portal.
Step 2: On the password reset screen enter your Student ID number, SCU Username or SCU email address.
Your registered personal email address will not work at the forgot password portal.
Step 3: For security purposes, you will need to confirm that you are not a robot by ticking the I'm not a robot tick box.
Step 4: Click Send Verification Code
Step 5: You will now be sent the verification code to your mobile phone and/or an Email to your personal email account that we have on record.
Once received, enter the verification code, along with your choice of new password, and once again confirming the new password.
If you receive an error message stating "You do not have any registered personal contacts details" then
There is most likely a problem with your details recorded in MyEnrolment.
If you can access MyEnrolment follow these instructions,
otherwise please contact the Service Desk
Submit an Online Request any time and we will reply as promptly as possible.
Lismore and Gold Coast Campuses
Monday to Friday 8:00am - 5:00pm (AEST)
During daylight savings: 8:00am - 6:00pm (AEDT)
T: 02 6620 3698 (Internal Extension 73698)
Free Call: 1800 111 890 (ask for Service Desk)
In person at the Service Desk counter:
- Currently closed until further notice
Coffs Harbour Campus
Monday to Friday 8:00am - 5:00pm
T: 02 6659 3080 (Internal Extension 83080)
Free Call: 1800 111 890 (ask for CHEC Service Desk)
In person at the Service Desk counter:
- Monday to Friday 9:00am - 12:00pm + 1:00pm to 3:30pm (CLOSED: 12-1pm)
- E.G.19 (under Library stairs)
Your personal details, including a personal mobile number and/or personal email address aren't current in MyHR.
Please contact HR
Telephone: +61 2 6620 3667
- Website: https://www.scu.edu.au/staff/hr-services/
Step 6: Finalise the password reset by clicking on the 'Reset my password' button. You will receive a message confirming that the password has successfully been reset.
You will also receive an email to your personal email address (if you have registered one) notifying you that the password has been reset.
This may be because:
- A system says it’s time to change (eg: some systems require a new password every 3 months)
- It is good security practice to regularly change your password.
- Technology Services may identify a threat and users will be asked to change their password via the reset portal. Please note: SCU will never ask for your username and password, be suspicious of anyone asking for your login details.