How to reset your SCU password

If you have forgotten your SCU password, this information guide provide you with instructions on how to securely reset by following a few simple steps.

Before you reset your password

Please be aware that this will reset your password for most University systems.

Technology Services have brought together the majority of systems used across Southern Cross University to share the same password, known as your SCU password. This article explains which system use the SCU password, and which don't.

Systems that DO use the SCU Password (SSO)

  • Blackboard (MySCU)
  • CareerHub
  • CareerSuccess
  • Computer Login
  • Email
  • MyHR (Aurion)
  • Syllabus+
  • Wireless
Systems & ServicesType

Acendre

Web
ArchibusWeb
AusfleetWeb
Australian Access FederationWeb
Aurion (Core)Desktop
AlmaWeb
BambooWeb
Blackboard (MySCU)Web, Mobile
BrightsignWeb
CareerhubWeb
ClickViewWeb
Computer LoginDesktop
ConcurWeb
CRMWeb
ConfluenceWeb
DRC WebWeb
eAcademicWeb
eApplicationWeb
EchosignWeb
EduroamDesktop, Mobile
EmailWeb, Desktop, Mobile
EZproxyWeb
Finance 1Web
GIT (Bitbucket)Web
GrammarlyWeb
IRMAWeb
JIRAWeb
JotformWeb
Library website and DatabasesWeb
Library Chat
MediasiteWeb
MISWeb
MIS CognosWeb
MyEnrolmentWeb
MyHRWeb
Primo (Library catalogue)Web
Research Portal (Esploro) Web
QualtricsWeb
Service DeskWeb
SONIAWeb
Staff IntranetWeb
StratocoreWeb
Student SystemWeb
SiteImproveWeb
SpringshareWeb
Study SiteWeb
SubversionWeb
Timetables (Syllabus+)Web
Syllabus+ ClassesWeb
Syllabus+ PublishWeb
Syllabus+ Resource bookerWeb
Syllabus+Desktop
Talis AspireWeb
Terminal FourWeb
Tweek!Web
UCMSWeb
VPN (SCU Secure Access)Web, Desktop
VPN (ITTS)Web, Desktop
VPN (Staff)Web, Desktop
VPN (Contractor)Web, Desktop
WirelessDesktop, Mobile
Windows PC LoginDesktop
ZendeskWeb, Mobile
Zoom

Web, Desktop



Systems that DON'T use the SCU Password (SSO)
  • Library
  • Qualtrics
  • Visual Outcomes
  • Best Practice
  • EventPro
  • Gallagher
  • Suite
  • LIMS


Step 1: To reset your SCU password, click on this link: Self-Service Password Reset portal.


Students/Graduate/Accept Offer: Please, use your student ID number for Username.


Step 2: On the password reset screen enter your Student ID number, SCU Username or SCU email address.



Step 3: For security purposes, you will need to confirm that you are not a robot by ticking the I'm not a robot tick box.


Step 4: Click Send Verification Code


Step 5: You will now be sent the verification code to your personal email account / and or mobile phone number that we have on record.

Once received, enter the verification code, along with your choice of new password, and once again confirming the new password. Be sure to pay attention to the password strength meter as you type your new password in order to ensure maximum security. When complete, click Submit.

The minimum password complexity requirements of at least 8 characters long, must contain at least one lowercase letter, one uppercase letter and one number.

 You cannot use a previous password or use your name in your password at all.


If you receive an error message stating "You do not have any registered personal contacts details" as in the image below, make sure you are using your Student ID number if that is not the case go to Step 6 below


Step 6:

There is most likely a problem with your details recorded in MyEnrolment. 

If you can access MyEnrolment follow these instructions,

otherwise please contact the Service Desk


Submit a support request via our Online Request any time and we will reply as promptly as possible.


Gold Coast and Lismore Campuses

Monday to Friday 8:00am - 5:00pm (AEST)

During daylight savings: 8:00am - 6:00pm (AEDT)

Opening Hour Variations e.g. Public Holidays here

T:  02 6620 3698

Free Call: 1800 SC HELP / 1800 72 4357

E:  servicedesk@scu.edu.au

WebChat: At the bottom right hand side of this page

Coffs Harbour Campus

Monday to Friday 8:00am - 5:00pm

Opening Hour Variations e.g. Public Holidays here

T:  02 6659 3080

E:  coffs.servicedesk@scu.edu.au

WebChat: At the bottom right hand side of this page

Specific Information for: CHSCTAFE


In person at the Technology Service Desk Counter Gold Coast.

  • Monday to Friday 9:00am - 5:00pm
  • Gold Coast, at the front desk in the library, Level 1 Building C

In person at the Technology Service Desk Counter Lismore.

  • Monday to Friday 9:00am - 5:00pm
  • Level 1, The Learning Centre

In person at the Technology Services Desk Counter CHEC.

  • Monday to Friday 9:00am - 3:30pm
  • E.G.19 (under Library stairs)
  • Includes the Student Learning Centre (SLC) - Equipment Loans


Your personal details, including a personal mobile number and/or personal email address aren't current in MyHR.

Please contact HR


Step 6: Finalise the password reset by clicking on the 'Reset my password' button. You will receive a message confirming that the password has successfully been reset.

You will also receive an email to your personal email address (if you have registered one) notifying you that the password has been reset.