Before you reset your password
Please be aware that this will reset your password for most University systems.
Click here for more information on which systems are affected
Technology Services have brought together the majority of systems used across Southern Cross University to share the same password, known as your SCU password. This article explains which system use the SCU password, and which don't.
Systems that DO use the SCU Password
- Email
- Computer Login
- Blackboard (MySCU)
- CareerHub
- MyHR (Aurion)
- Syllabus+
- Wireless
More....
| Systems & Services | Type |
|---|
Acendre | Web |
| Archibus | Web |
| Ausfleet | Web |
| Australian Access Federation | Web |
| Aurion (Core) | Desktop |
| Alma | Web |
| Bamboo | Web |
| Blackboard (MySCU) | Web, Mobile |
| Brightsign | Web |
| Careerhub | Web |
| Computer Login | Desktop |
| Concur | Web |
| CRM | Web |
| Confluence | Web |
| DRC Web | Web |
| eAcademic | Web |
| eApplication | Web |
| Echosign | Web |
| Eduroam | Desktop, Mobile |
| Email | Web, Desktop, Mobile |
| EZAlumni | Web |
| EZproxy | Web |
| Finance 1 | Web |
| GIT (Bitbucket) | Web |
| Grammarly | Web |
| IRMA | Web |
| JIRA | Web |
| Library website and Databases | Web |
| Mediasite | Web |
| MIS | Web |
| MIS Cognos | Web |
| MyEnrolment | Web |
| MyHR | Web |
| Primo | Web |
| Qualtrics | Web |
| Service Desk | Web |
| SONIA | Web |
| Staff Intranet | Web |
| Stratocore | Web |
| Student System | Web |
| SiteImprove | Web |
| Study Site | Web |
| Subversion | Web |
| Timetables (Syllabus+) | Web |
| Syllabus+ Classes | Web |
| Syllabus+ Publish | Web |
| Syllabus+ Resource booker | Web |
| Syllabus+ | Desktop |
| Talis Aspire | Web |
| Tweek! | Web |
| UCMS | Web |
| VPN (SCU Secure Access) | Web, Desktop |
| VPN (ITTS) | Web, Desktop |
| VPN (Staff) | Web, Desktop |
| VPN (Contractor) | Web, Desktop |
| Wireless | Desktop, Mobile |
| Windows PC Login | Desktop |
| Zendesk | Web, Mobile |
| Zoom | Web, Desktop |
Systems that DON'T use the SCU Password
- Library
- Qualtrics
- Visual Outcomes
- ePublications@SCU
- Best Practice
- EventPro
- Gallagher
- Springshare
- Suite
- LIMS
Step 2: On the password reset screen enter your Student ID number, SCU Username or SCU email address.
Step 3: For security purposes, you will need to confirm that you are not a robot by ticking the I'm not a robot tick box.
Step 4: Click Send Verification Code
Step 5: You will now be sent the verification code to your personal email account / and or mobile phone number that we have on record.
Once received, enter the verification code, along with your choice of new password, and once again confirming the new password. Be sure to pay attention to the password strength meter as you type your new password in order to ensure maximum security. When complete, click Submit.
If you receive an error message stating "You do not have any registered personal contacts details" then
If you are a student
There is most likely a problem with your details recorded in MyEnrolment.
If you can access MyEnrolment follow these instructions,
otherwise please contact the Service Desk
Submit a support request via our Online Request any time and we will reply as promptly as possible.
In person at the Technology Service Desk Counter Gold Coast.
- Monday to Friday 9:00am - 5:00pm
- Gold Coast, at the front desk in the library, Level 1 Building C
In person at the Technology Service Desk Counter Lismore.
- Monday to Friday 9:00am - 5:00pm
- Level 1, The Learning Centre
In person at the Technology Services Desk Counter CHEC.
- Monday to Friday 9:00am - 12:00pm + 1:00pm - 3:30pm (CLOSED: 12:00-1:00pm)
- E.G.19 (under Library stairs)
- Includes the Student Learning Centre (SLC) - Equipment Loans
If you are a staff member
Your personal details, including a personal mobile number and/or personal email address aren't current in MyHR.
Please contact HR
Step 6: Finalise the password reset by clicking on the 'Reset my password' button. You will receive a message confirming that the password has successfully been reset.
You will also receive an email to your personal email address (if you have registered one) notifying you that the password has been reset.