If you have forgotten your SCU password, this information guide provide you with instructions on how to securely reset by following a few simple steps.
Before you reset your password
Please be aware that this will reset your password for most University systems.
Technology Services have brought together the majority of systems used across Southern Cross University to share the same password, known as your SCU password. This article explains which system use the SCU password, and which don't.
Systems that DO use the SCU Password
- Computer Login
- Blackboard (MySCU)
|Systems & Services||Type|
|Australian Access Federation||Web|
|Blackboard (MySCU)||Web, Mobile|
|Web, Desktop, Mobile|
|Library website and Databases||Web|
|Syllabus+ Resource booker||Web|
|VPN (SCU Secure Access)||Web, Desktop|
|VPN (ITTS)||Web, Desktop|
|VPN (Staff)||Web, Desktop|
|VPN (Contractor)||Web, Desktop|
|Windows PC Login||Desktop|
Systems that DON'T use the SCU Password
- Visual Outcomes
- Best Practice
Step 1: To reset your SCU password, click on this link: Self-Service Password Reset portal.
Step 2: On the password reset screen enter your Student ID number, SCU Username or SCU email address.
Step 3: For security purposes, you will need to confirm that you are not a robot by ticking the I'm not a robot tick box.
Step 4: Click Send Verification Code
Step 5: You will now be sent the verification code to your personal email account / and or mobile phone number that we have on record.
Once received, enter the verification code, along with your choice of new password, and once again confirming the new password. Be sure to pay attention to the password strength meter as you type your new password in order to ensure maximum security. When complete, click Submit.
The minimum password complexity requirements of at least 8 characters long, must contain at least one lowercase letter, one uppercase letter and one number.
You cannot use a previous password or use your name in your password at all.
If you receive an error message stating "You do not have any registered personal contacts details" then
There is most likely a problem with your details recorded in MyEnrolment.
If you can access MyEnrolment follow these instructions,
otherwise please contact the Service Desk
Submit a support request via our Online Request any time and we will reply as promptly as possible.
Gold Coast and Lismore Campuses
Monday to Friday 8:00am - 5:00pm (AEST)
During daylight savings: 8:00am - 6:00pm (AEDT)
T: 02 6620 3698 (Internal Extension 73698)
Free Call: 1800 111 890
Coffs Harbour Campus
Monday to Friday 8:00am - 5:00pm
T: 02 6659 3080 (Internal Extension 83080)
Free Call: 1800 111 890
In person at the Technology Service Desk Counter Gold Coast.
- Monday, Tuesday and Thursday. Friday 10:30am-3:30pm AEST
- Level 1, Building C, Gold Coast Campus
In person at the Technology Service Desk Counter Lismore.
- Tuesday to Friday 10:30am – 3:30pm AEDT
- Level 1, The Learning Centre Lismore Campus
In person at the Technology Services Desk Counter CHEC.
- Monday to Friday 9:00am - 12:00pm + 1:00pm - 3:30pm (CLOSED: 12:00-1:00pm)
- E.G.19 (under Library stairs)
- Includes the Student Learning Centre (SLC) - Equipment Loans
Your personal details, including a personal mobile number and/or personal email address aren't current in MyHR.
Please contact HR
Telephone: +61 2 6620 3667
- Website: https://www.scu.edu.au/staff/hr-services/
Step 6: Finalise the password reset by clicking on the 'Reset my password' button. You will receive a message confirming that the password has successfully been reset.
You will also receive an email to your personal email address (if you have registered one) notifying you that the password has been reset.