The following article discusses the use of the Zoom Q&A tool in an online class.

Starting the Q&A tool

1. Start the Zoom meeting. 
2. Open the Zoom “Security” Shield from the toolbar. Ensure the “Enable Q&A” is ticked.
   
3. Click on the Q&A button to open the Q&A panel.
   

Customise the Q&A tool

1. To move the Q&A panel from the right side of the window into a pop-up box, click the down-chevron arrow in the top-left corner of the panel and select “Pop Out”.
   
   
   
2. To merge the pop-up box to the right of your window, click the settings cog in the top-right, and choose the last option, “Merge to Meeting Window”.
   
3. Now you can click the settings cog to manage the Q&A during a meeting:

Change Zoom Q&A Settings

You can adjust and manage the behaviour of the Zoom Q&A tool to suit an online class.

1. Click the settings cog to manage the Q&A.
   

2. The following options apply to the Q&A tool

   Setting	Notes	Recommendation
   Participants can submit questions	Allow students to add new questions	enable
   Allow anonymous submissions	You can still reply privately via Zoom, even if the question is anonymous.	useful for sensitive topics
   Answered questions only	Students can't see others' questions until they have been answered.	limits the visibility of questions
   All questions	Students can very every question submitted.	enable
   Participants can upvote	Students will be able to click the “Thumbs up” button to upvote questions.  The host can sort questions by “Most upvotes” or “Most recent”.	enable
   Participants can comment	Allows students to answer or clarify other students' questions	enable

Using the Q&A tool

Students can submit questions, which will appear in the Q&A panel under the “Open” tab. Answer these questions live (verbally), or type an answer.

1. Click “Answer Live”, and Zoom will show a message saying “You would like to answer this question live”. After speaking the answer, you can click “Done”.
   
   
   
2. Click “Type answer” to type a response. Tick Send privately where necessary; otherwise, all attendees will see the question and the response. After providing the answer, you can click “Done”.
   
   
   
3.  After responding to a question it is moved to the “Answered” tab. Click on this tab to provide further information. Click the blue “Type answer” button to add further details.
   
   
   

4. To remove questions, hover over the question, then click on the three dots that appear to “Dismiss” or “Delete” the question.
    
   

   Removing Questions	Description
   Dismiss	Remove questions that have already been answered or are duplicates. These are moved to the top-right corner tab “Dismissed”. Click “Reopen” to answer these.
   Delete	Deleted questions cannot be recovered and are removed from the Q&A panel.

Watch the following video to see the Zoom Q&A tool in action.

Further Guidance

• Zoom Q&A Setup
• Using Zoom Q&A in meetings
• Zoom Q&A Reports