How do I set up email on iOS (iPhone, iPad, iPod touch)?

There are two methods one via the built-in mail app on your device or Outlook app.


Email Address Formats

Staff = firstname.lastname@scu.edu.au e.g. john.smithville@scu.edu.au

Students = first initial for firstname + dot(.) + full surname + dot(.) + number@student.scu.edu.au e.g. j.smithville.10@student.scu.edu.au. How do I find my SCU username and SCU email address?

Outlook App (Recommended)

Step 1: Download Outlook for iOS from the iOS App Store and then open it

Step 2: If it's your first time using Outlook for iOS, enter your full email address, then tap Add Account

If not, open the Menu > tap Settings Outlook app settings > Add Account >Add Email Account

Step 3: Enter your SCU email address e.g. f.smithville.10@student.scu.edu.au or fred.smithville@scu.edu.au 

Step 4: Enter your SCU password and tap Sign In

Step 5: Accept any prompts for permission you may receive, including for approve your sign-in request; you will either do this via the authentication method you have previously configured e.g. Microsoft Authenticator App. If you haven't setup a second authentication method; it will take you through a wizard to configure see Multi-Factor Authentication - MFA @ SCU!

Step 6: Swipe through the features and you're now ready to use Outlook for iOS



Built-In Mail App

Step 1: To set up your emails on your iPhone, iPad, or iPod touch, go to Settings


Step 2: Scroll down and select Mail


Step 3: Select Accounts then Add Account


Step 4: Select Exchange as the type of account


Step 5: Enter your Email address and Description. The description will automatically default to your email address, however, you can change this to be more descriptive if you'd prefer. Then press Next. 



Step 6: Select Sign In


Step 7: Select Work or school account


Step 8: Enter your SCU email address and password tap Sign In button


Step 9: It will ask you to approve your sign-in request; you will either do this via the authentication method you have previously configured e.g. Microsoft Authenticator App.

If you haven't setup a second authentication method; it will take you through a wizard to configure see Multi-Factor Authentication - MFA @ SCU!


Step 10: You maybe asked to Accept for Permissions requested

or

If you received this message:

Click on Return to the application without granting consent link

Enter your SCU Password


If you are asked to enter Domain and Server details

Domain: Enter your SCU email address

Exchange Server: outlook.office365.com

Step 11: Select if you wish to also sync Contacts, Calendars, Reminders, and Notes that are linked with your SCU email account, then press Save.


You should now be able to access your SCU emails from within the Mail application on your iOS device.


Troubleshooting

Try removing the account Built-In Mail App or Outlook App and starting again