Frequently Asked Questions for wireless @SCU

Q. What is my "Username & Password" for wireless@SCU?

A. Your SCU Short Username and SCU password

Students: How do I find my SCU username and SCU email address?

More Information: What username do I use where?

Q. What operating systems and devices aren't compatible with wireless@SCU?

A. Windows 7 and Nokia's Symbian operating system is not compatible with wireless@SCU.

Q. How do I connect to the SCU Wireless network?

A. You can connect the access point called setup-wireless@SCU and open a web browser to get started.
or follow these instructions to connect directly

Q. What can I access from the SCU Wireless Network?

A.

Students:

  • SCU websites and the Staff Intranet
  • Internet
  • SCU Email (Note: email via inbuilt smartphone or iPad applications is not available)
  • Printing


Staff:

  • Student Systems, HR and Finance Systems (via VPN - see below)
  • SCU websites and the Staff Intranet
  • Internet
  • Email

  VPN access is provided to allow staff to access corporate applications while physically located off-campus or using wireless@SCU on-campus. Connect via VPN. (Note: You will need to be connected to wireless@SCU first.)

Q. It's still not connecting, are there any tips?

A.
Follow are some troubleshooting tips to assist in connecting to the on-campus wireless network. See Wireless Troubleshooting Tips

Q. I am having problems with using the SCU Wireless Network. Who do I contact for assistance?

A. Contact the TS Service Desk


Submit a support request via our Online Request any time and we will reply as promptly as possible.


Gold Coast and Lismore Campuses

Monday to Friday 8:00am - 5:00pm (AEST)

During daylight savings: 8:00am - 6:00pm (AEDT)

Opening Hour Variations e.g. Public Holidays here

T:  02 6620 3698

Free Call: 1800 SC HELP / 1800 72 4357

E:  servicedesk@scu.edu.au

WebChat: At the bottom right hand side of this page

Coffs Harbour Campus

Monday to Friday 8:00am - 5:00pm

Opening Hour Variations e.g. Public Holidays here

T:  02 6659 3080

E:  coffs.servicedesk@scu.edu.au

WebChat: At the bottom right hand side of this page

Specific Information for: CHSC, TAFE


In person at the Technology Service Desk Counter Gold Coast.

  • Monday to Friday 9:00am - 5:00pm
  • Gold Coast, at the front desk in the library, Level 1 Building C

In person at the Technology Service Desk Counter Lismore.

  • Monday to Friday 9:00am - 5:00pm
  • Level 1, The Learning Centre

In person at the Technology Services Desk Counter CHEC.

  • Monday to Friday 9:00am - 3:30pm
  • E.G.19 (under Library stairs)
  • Includes the Student Learning Centre (SLC) - Equipment Loans


More details about Service Desk - In Person Support