Mediasite Known Issues

A list of known issues that may impact some Mediasite users

As at  

When viewing Mediasite recordings using the Chrome Browser, the following error message maybe encountered:

"Media Error, There was a media decoding error"


  • Open Chrome Browser

  • Click on the settings icon located in the top right of the Chrome browser window

  • Select Settings
  • Select Advanced 

  • Select System

  • Under the System heading, disable Use hardware acceleration when available
  • Select Relaunch
  • Chrome will restart