Print/Copy/Scan FAQs - Students

Following are some common questions for students


Q. What happens if I get "No Documents Waiting" message?

A. Did you select “Follow You” printer queue?

Were you logged onto the computer as you?

If the printing system is experiencing high demand it can take a few minutes to appear. Press Refresh

Q. What if I have no card/lost card?

A. You can login manually, by pressing the Log In/Out button;

Username = type in "student\username" (same as your login to the computer) 

eg student\xxxxx700 or student\xxxxx600 or student\xxxxx10

Password = same as used to login to a computer with (1st login)

Note: You need to have credit on your card

Q. What if I lost my card?

A.

Go to Student Administration Office to obtain a new card;

SCU & CHSC – Please note you need to wait 24 hours for the card to sync with the system, however you may be able logon manually - see Forgot Your Card section
TAFE  – you’ll need to re-register your card, visit the Technology Service Desk in E.G.19 (under Library) with your card

Q. What if I have just got a new ID card?

A.
SCU & CHSC – Please note you need to wait 24 hours for the card to sync with the system, however you may be able logon manually - see Forgot Your Card section (if you already have credit on your card)

TAFE  – you’ll need to re-register your card, visit the Technology Service Desk in E.G.19 (under Library) with your card

Q. What if I get login failed error message?

A. If I'm a;

SCU Students – Service Desk Opening Hours & Contacts

TAFE Students – You need to have logged into an A Block/E Block computer this year with xxxxx600 and changed your password. Also you need to have registered your card, visit the Technology Service Desk E.G.19 (under Library)

CHSC Students – You need to have logged into an A Block/Library Computer this year with xxxxx700 and changed your password

Q. What happens if I get a red light?

A. To check what the error is;

Press the Log In/Out button > Swipe your card > It will soon display an error message

Please contact Service Desk with the error message

Q. What if there is paper jam?

A.
Please contact Service Desk

Q. How much credit do I have left?

A.
You will be able to see the balance left on your card at the printer/copier by swiping your card or at the Equitrac Pay Station (Library)

Q. How much does it cost to print?

A.
See Student printing costs

Q. When will it charge me?

A.
The credit from your card isn't taken once you've tapped your card, selected the print job and clicked on the Print or Print All button. The print job will have disappeared from the list.

Q. What if I hit cancel after I release the print job?

A.
If you've released the print job at the MFD and you hit cancel it will charge you for the full print job not the 1or 2 pages before you hit cancel.

Q. What is recommended to do each time you print?

A. The following will give you steps to ensure you printing occurs as expected
Printing Tips

Q. How do I scan?

A.
  • Insert original into document feeder face up OR lift lid and place page directly onto glass, face down
  • Press Email on the touch panel
  • Select any options required (Colour, 2 Sided, Original Type, File Format etc)
  • Add Email Address;
    • Add Me > To > Save
    • MFD MODEL = C6570/C3570/C5570 - your email address is automatically added
    • Different Email - you can type in the email address
  • Press the Start or Send button

Q. Didn't receive the email with the scanned document attached?

A.
  • Check your Junk mail folders
  • Depending on the number of pages or email system may need to wait (up to 10mins), if longer reduce the quality of the scan or do it in batches
  • Always send to yourself via the pre-programmed address, then forward the email to others if required 

Q. It's printing in black and white not colour?

A. By default printing from a campus computer will print in black and white.
So you need to change the options see Printing Tips