New Computer - Getting Started Guide

This guide is directed to Staff or Post Graduate Students who have received a new computer from Technology Services.


  1. To login to a new computer for the first time, you must be connected to the SCU network via a physical Ethernet cable



  2. Once connected to the network, enter your normal SCU username and password

    *If you are a Post Graduate student logging in for the first time, you will need enter student\ before your username for the computer to recognise your account.

    Here is out guide if you are not sure on your username and password - What's my Username & Password?

If you are unable to login please contact the Service Desk

Service Desk Opening Hours & Contacts

  1. Select the magnifying glass icon down the bottom left of the taskbar

  2. Search for OneDrive and open the application




  3. Enter your SCU email address



  4. You will be redirected to our SCU authentication screen where you will need to enter your normal SCU password
  5. Once logged in, select Next
  6. When asked to Back up your folders we advise you to select the Desktop, Documents and Pictures folder options.
    When selected, they will have the blue tick in the top right corner, as seen below.
    This will automatically sync these file locations for you.



  7. Open File Explorer and verify you can see your OneDrive folders in the OneDrive - Southern Cross University library




If you require further assistance with OneDrive please contact the Service Desk

Service Desk Opening Hours & Contacts

  1. Select the Outlook icon on the taskbar or search for Outlook by selecting the magnifying glass icon down the bottom left of the taskbar



  2. Enter your SCU email address
  3. You will be redirected to our SCU authentication screen where you will need to enter your normal SCU password
  4. Select Next and continue through the setup



  5. When the account setup is complete, you can un-check the Set up Outlook Mobile on my phone checkbox



Depending how much data is in your mailbox and the number of shared mailboxes you have access to - will determine how long Outlook will take to download your emails. Please be patient. 

If you don't see your shared mailboxes in the left side of Outlook, please try closing and re-opening Outlook.


If you require further assistance with Outlook please contact the Service Desk

Service Desk Opening Hours & Contacts

  1. The standard Dell Dock (D6000) will require the provided 130W power supply



  2. Once the Dock is powered you can connect the Dock to the Laptop via the USB-C cable
  3. The USB-C cable will have a USB-A adaptor over the top which can be pulled back


Dell D6000 Dock Ports



Your monitors will use either Display Port or HDMI cables. On the back of the dock there are:

  • 2 x Display Port 
  • 1 x HDMI

Also, see Multiple Monitors

There are 4 USB-A ports to connect your peripherals and 1 USB-C port.

To minimise any audio issues or disconnections, we advise you connect headphones/microphones directly to the laptop USB ports.

You can also connect your Dock physically to the network via an Ethernet cable for a more reliable connection



To connect your computer to the network in your office.

  1. From the wall outlet, connect a blue network cable to the back of the Huawei deskphone into the LAN port (if you have no Huawei deskphone on your desk, connect straight to the computer/dock)

  2. From the back of the phone, connect a grey network cable from the PC port to the network port in your dock (if you have one) or computer

Troubleshooting

  • The phone will power on (can see images/words on the screen), if it doesn't then, that network port isn't active and try the wall outlet beside it
  • Turn the computer on to see if you login and see network drive mappings in File Explorer
  • If no network access, please contact the Service Desk with your office room number and the wall outlet number