You can directly log a ticket with the Service Desk, or see updates and history by logging in.
When you create a ticket by sending in an email it is automatically joined to a Service Desk portal account. If you're an SCU staff member you can login with your SCU account; if you've previously emailed the Service Desk you can set a password associated with that email address and then login to see the history or create a new request. You can also self sign-up to create an account.
Go to spark.scu.edu.au, click Log In
If you use the Non-SCU Login, your username will be your email address;
if you haven't set a password before, click "Forgot your password?"
Enter your email address, and follow the email instructions.