How to recreate a profile in Outlook

A profile consists of accounts, data files, and settings that specify where your email messages are saved. Recreate the Outlook profile if the current profile becomes corrupt.

Step 1: Exit Outlook.

Step 2: In Control Panel, click Mail.

Step 3: To create a new profile, click Show Profiles.

Step 4:  Click Add

Step 5: Create a new profile name and then click Ok. 

Step 6:  To finish setting up the new profile, follow the below steps;

  • Insert your name, email address & your SCU Password (and a second time to confirm the password)
  • Select Next at the bottom of the form
  • The email profile will confirm the account has syncronised 


Step 7: Using the drop-down for Always use this profile, change the setting the new profile name you just created and click Apply

Step 8: Open Outlook, and the profile will rebuild. Depending on how large the mailbox is, It may take a while for the folders to update.