Troubleshooting audio and video issues
This guide provides troubleshooting for Collaborate Ultra
If you are having any audio and video issues, please refer to the below links
If you are experiencing issues with collaborate ultra, such as but not limited to the following: images not displaying correctly or menus not working correctly.
- Google Chrome is the preferred browser for Blackboard
- Clear your cache: Instructions on how to clear a the cache for all browsers can be found in this article: How do I clear my browser cache
- If you are seeing a spinning wheel, please refer to these instructions
- Your microphone and camera must be enabled, please Enable Microphone and camera in Google Chrome for collaborate ultra
- Ensure that you have the latest version of Google Chrome & Microsoft Edge, please refer to these instructions to update Google Chrome and Microsoft Edge