Troubleshooting audio and video issues

This guide provides troubleshooting for Collaborate Ultra

If you are having any audio and video issues, please refer to the below links

• Chrome Support
• Safari Support
• Firefox Support
• Edge (Chromium)

If you are experiencing issues with collaborate ultra, such as but not limited to the following: images not displaying correctly or menus not working correctly.

• Google Chrome is the preferred browser for Blackboard
• Clear your cache:  Instructions on how to clear a the cache for all browsers can be found in this article: How do I clear my browser cache
• If you are seeing a spinning wheel, please refer to these instructions
• Your microphone and camera must be enabled, please Enable Microphone and camera in Google Chrome for collaborate ultra
• Ensure that you have the latest version of Google Chrome & Microsoft Edge, please refer to these instructions to update Google Chrome and Microsoft Edge