In-Call Controls

Access call controls under More Actions to place a call on Hold, transfer the call, consult then transfer, and turn on live captions.

Note: Parking calls has not been activated at SCU.

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Making Selections via a Menu Option (Phone Tree)

If you have called a number that has menu options/selections for example Telstra and need to select 1 for X, 2 for XX etc

Step 1: Once you're on the call, another window pops up, you'll see a Dial Pad icon on the toolbar, click on that

Step 2: Click on the numbers you require (noting can be a micro-delay)