How do I provide more information about an ERROR occuring

To help us help you faster, the following article describes how to capture more information about the error you are receiving.

A Service Desk support agent may ask you for the following:

Take a screenshot

In many cases a simple screenshot with the error can assist greatly!

What version of operating system are you using?

Ask you for the 'Asset Number' or the Computer Name - To remotely connect to your computer

SCU fleet computers have an asset barcode sticker (yellow/blue/silver) on the computer. The Service Desk support officer may ask for this so that we can find the computer in the remote support system.

Occasionally you may be asked for the computers name, this can be found following the links below:

Windows

macOS

What is the name of the software and version number?

In almost every instance, the version number of a software program can be found under the HELP menu. There is usually a listing called "About software program name."

or you can look at the list of software installed on your computer.

Windows - Click on the Start button > search for Programs and Features > Open > locate the software in question
Mac - Open Finder > Applications (CMD + SHIFT + A) > locate the software in question

After you've captured the information, please attach/paste it into the email and send it to the Service Desk