Blog Posts

End of Year Closure

The Technology Service Desk is officially closed from 23rd December 2023 until the 1st of January 2024. We'll reopen 2nd of January 2024, and dont forget many answers can be found at https://spark.scu.edu.au https://spark.scu.edu.au/kb/ts! For Holiday Hours @ Lismore & Gold Coast

Enterprise Data Warehouse is being upgraded this weekend (6pm 1/12/23 - 8am 4/12/23)

We are writing to advise of an essential outage to a number of our systems this weekend. A major upgrade is required to the technology that supports our Enterprise Data Warehouse. During the upgrade process, all student and staff access to the following services will be disrupted

Finding your way around the new SCU Website!

Looking for your timetable, key dates, events, MyEnrolment, MySCU, and your SCU Student email? - You may have noticed the student links that used to be available from the top of the SCU home page have now moved under the hamburger menu on the top right (Three small lines parallel

Experiencing MYSCU (Blackboard) issues?

If you have been experiencing any problems with the MySCU (Blackboard) service, we would like to provide you with an update. There was an issue with the login experience; this issue has been resolved. Logging in now results in the expected Student Portal landing page. If you cont

Been experiencing MYSCU (Blackboard) issues?

If you have been experiencing problems with the MySCU (Blackboard) service, we would like to thank you for your patience. All issues have been resolved. If you continue to see an odd login screen or Portal page please clear your browser cache. How do I clear my browser cache? htt

Spark (Jira Service Desk & Spark Help Centre) Schedule Maintenance

SCU Technology Services will be performing critical planned maintenance on the Spark (Jira Service Management, and Spark Help Centre) platform after business hours this evening, Wednesday the 16th of November 2022. An outage on the Jira Service Management platform is required fro

Microsoft Office365 Multi-Factor Authentication is being activated for SCU Students

All Microsoft Office365 services & applications will now require Multi-Factor Authentication (MFA) at Southern Cross University, as part of the ongoing initiatives to improve the University's cyber and information security practices. MFA quickly and easily verifies your identity

I can't access MyEnrolment

SOLUTION 1: I've logged into MyEnrolment before but now it's not working. Your Internet browser is remembering the wrong information so you need to clear this by clearing it's cache/history. The following will also provide some extra tips/solutions. It's not working in my browser

MFA@SCU and why you might be asked for more information when you try to access your work email...

SCU is introducing Multi-Factor Authentication (MFA) to strengthen our defences against existing and anticipated future threats. Your Southern Cross University Microsoft account (plus some others, see below) may have been enrolled as part of the ongoing improvement to the Univers

Where do I find out the information of how to login?

I've just started with Southern Cross University, where do I go to find out my details to login, how to login & how do I reset my password  Please visit:  What's my Username & Password? https://spark.scu.edu.au/kb/ts/logging-in-or-getting-access/what-s-my-username-password

Upgrade to Microsoft O365 Services

On the 25th March 2021 at 7:30pm the University is upgrading the Microsoft O365 login service used to access SCU Email, Microsoft Office Online (Word, Excel, PowerPoint) and OneDrive. This work will ensure logins and application access remains secure and reliable. After the upgra

Office365 subscription free while you study with us!

Including a number of Microsoft Office applications, email, calendaring and storage needs.  To get started with your free subscription to MS Office, please follow the instructions in the articles on how to download, install, and get started with your MS Office applications.   Mic

Transform SCU - System changes and updates

To support ‘Transform SCU’, Technology Services implemented updates across core IT systems between Friday, 12 February 2021 and Sunday, 14 February 2021. Over the course of the week commencing Monday, 15 February 2021 there will be updates to further IT systems that will not requ

Working Remotely - Technology Services

This article is for approved working from home arrangements. The following resource to assist you set up and work effectively  Working Remotely - Technology Services https://spark-kb.scu.edu.au/display/TS/Working+Remotely+-+Technology+Services plus; FAQ Working from home or off-c

Welcome to the new Technology Services Help Centre

Designed to make finding the answers you need and asking for help if you can't easier!