If you have been experiencing any problems with the MySCU (Blackboard) service, we would like to provide you with an update. There was an issue with the login experience; this issue has been resolved. Logging in now results in the expected Student Portal landing page. If you continue to see an odd login screen or Portal page please clear your browser cache.How do I clear my browser cache?

The Blackboard vendor continues to work on fixing underlying issues, resulting in some pages within MySCU that may still display a little differently than expected, and some links failing altogether. However, the vast majority of your Learning Materials are fully active. If you experience other issues that prevent you from working & studying, please contact us for support. 

Service Desk Opening Hours & Contact Details?
I've just started with Southern Cross University, where do I go to find out my details to login, how to login & how do I reset my password 

Please visit:

What's my Username & Password?
SCU Technology Services will be performing critical planned maintenance on the Spark (Jira Service Management, and Spark Help Centre) platform after business hours this evening, Wednesday the 16th of November 2022. An outage on the Jira Service Management platform is required from 6 - 12 pm AEDT tonight. This outage will impact the Spark Help Center but Spark Knowledge Base articles are still accessible via article links. During the outage window,…
All Microsoft Office365 services & applications will now require Multi-Factor Authentication (MFA) at Southern Cross University, as part of the ongoing initiatives to improve the University's cyber and information security practices. MFA quickly and easily verifies your identity when using MS O365 services & applications, to prevent the spreading instances of Cybertheft. When will this happen? All Microsoft Office365 services accounts will begin to have MFA enforced from 23 May,…

I've logged into MyEnrolment before but now it's not working.

Your Internet browser is remembering the wrong information so you need to clear this.

It's not working in my browser, what do I do?


It's saying "Login Failure: Unable to validate username or password" and I've just changed my password.

Please double-check what you've entered.

How do I login to My Enrolment?

You must receive a successfully change password message (if you've reset it to something you've used before it will give you a different message and won't work).

To support ‘Transform SCU’, Technology Services implemented updates across core IT systems between Friday, 12 February 2021 and Sunday, 14 February 2021. Over the course of the week commencing Monday, 15 February 2021 there will be updates to further IT systems that will not require outages.

Systems Access

Transform SCU has necessitated changing many system access roles, if you are having trouble accessing items you need to do your job please lodge a request here Technology Services Help Centre

Following are some changes you may need to be aware of from Monday, 15 February 2021:

Student System and Unit & Course Management System Reports 

Any reports or functions that reference organisation unit will need to be run using the new Faculty organisation codes for 2021 onwards. Refer to Searching - Faculty vs School Codes

Unit & Course Management System Report Transition 

Following the go-live of Transform SCU on 15 February 2021 work will continue to finalise all reports to reflect the Faculty structure and historical ownership of courses and units. UCMS Reports

CRM Personal views and dashboards

If you own a view or a dashboard in CRM, you may need to update this. Refer to Personal Views and Dashboards

W drive access for Faculty Staff

A new file structure on the W drive will be created for each Faculty. Each School’s folders will be moved into the new Faculty structure. Refer to W Drive New Locations

Any file shortcuts or links tied to the legacy School folder structure will no longer work and will need to be updated to point to the file's new location.  W Drive changes

Teams channels

If you "own" a Private Microsoft Teams channel you may need to review and update the members. Refer to Teams - Private Channels

Email groups

If you have groups set up for email distribution based on Schools, you will need to review and update. How do I add or remove a member from an email distribution group?
SCU is introducing Multi-Factor Authentication (MFA) to strengthen our defences against existing and anticipated future threats. Your Southern Cross University Microsoft account (plus some others, see below) may have been enrolled as part of the ongoing improvement to the University's cyber and information security practices, requiring you now to 'approve' a login. The additional information prompt on your screen is about setting this up properly for your access.

What is MFA?

Multi-Factor Authentication is using more than one method to authenticate to Microsoft O365 services, instead of just the username and password, you will now also have to approve the login via an MFA method.

It will include protection for the following critical applications; Office O365 & Apps (e.g. Outlook, Teams, and One drive), Zoom, Acendre, Riskware, Dropbox, FCM Hub, and Mimecast, Apple Mail.

Before Activation* 

The SCU MFA@SCU User Setup Guide will step you through the process of setting up the Microsoft Authenticator app (the easiest method!), plus other methods, please review this document to get setup and prepared for MFA@SCU, MFA @ SCU User Setup Guide (PDF)

The guide: Multi-Factor Authentication - MFA @ SCU!

Note: We have sent this information to your email account from the Service Desk for your convenience!

After Activation

You may be prompted for further authentication information after you have been activated for MFA. If this is the case. these steps from Microsoft help may be able to assist - Setting Up MFA & YouTube Video

Frequently Asked Questions

If you still got questions or problems please visit our FAQs

This article is for approved working from home arrangements. The following resource to assist you set up and work effectively Working Remotely - Technology Services


FAQ Working from home or off-campus
To get started with your free subscription to MS Office, please follow the instructions in the articles on how to download, install, and get started with your MS Office applications. Microsoft Office
On the 25th March 2021 at 7:30pm the University is upgrading the Microsoft O365 login service used to access SCU Email, Microsoft Office Online (Word, Excel, PowerPoint) and OneDrive. This work will ensure logins and application access remains secure and reliable.

After the upgrade you must use your SCU full email address as your "username" when logging into SCU Email, Microsoft Office Online ( Word, Excel, PowerPoint) and OneDrive. The login screen has been updated and will prompt you for your full SCU email address. 

Please note, there is no change to your password.

Which systems do I login using my email address?