The Blackboard vendor continues to work on fixing underlying issues, resulting in some pages within MySCU that may still display a little differently than expected, and some links failing altogether. However, the vast majority of your Learning Materials are fully active. If you experience other issues that prevent you from working & studying, please contact us for support.Service Desk Opening Hours & Contact Details?
I've logged into MyEnrolment before but now it's not working.
Your Internet browser is remembering the wrong information so you need to clear this.It's not working in my browser, what do I do?
It's saying "Login Failure: Unable to validate username or password" and I've just changed my password.
Please double-check what you've entered.How do I login to My Enrolment?
You must receive a successfully change password message (if you've reset it to something you've used before it will give you a different message and won't work).
Systems AccessTransform SCU has necessitated changing many system access roles, if you are having trouble accessing items you need to do your job please lodge a request here Technology Services Help Centre
Following are some changes you may need to be aware of from Monday, 15 February 2021:
Student System and Unit & Course Management System ReportsAny reports or functions that reference organisation unit will need to be run using the new Faculty organisation codes for 2021 onwards. Refer to Searching - Faculty vs School Codes
Unit & Course Management System Report TransitionFollowing the go-live of Transform SCU on 15 February 2021 work will continue to finalise all reports to reflect the Faculty structure and historical ownership of courses and units. UCMS Reports
CRM Personal views and dashboardsIf you own a view or a dashboard in CRM, you may need to update this. Refer to Personal Views and Dashboards
W drive access for Faculty Staff
A new file structure on the W drive will be created for each Faculty. Each School’s folders will be moved into the new Faculty structure. Refer to W Drive New Locations
Any file shortcuts or links tied to the legacy School folder structure will no longer work and will need to be updated to point to the file's new location. W Drive changes
Teams channelsIf you "own" a Private Microsoft Teams channel you may need to review and update the members. Refer to Teams - Private Channels
Email groupsIf you have groups set up for email distribution based on Schools, you will need to review and update. How do I add or remove a member from an email distribution group?
What is MFA?
Multi-Factor Authentication is using more than one method to authenticate to Microsoft O365 services, instead of just the username and password, you will now also have to approve the login via an MFA method.
It will include protection for the following critical applications; Office O365 & Apps (e.g. Outlook, Teams, and One drive), Zoom, Acendre, Riskware, Dropbox, FCM Hub, and Mimecast, Apple Mail.
The SCU MFA@SCU User Setup Guide will step you through the process of setting up the Microsoft Authenticator app (the easiest method!), plus other methods, please review this document to get setup and prepared for MFA@SCU, MFA @ SCU User Setup Guide (PDF)
The guide: Multi-Factor Authentication - MFA @ SCU!
Note: We have sent this information to your email account from the Service Desk for your convenience!
You may be prompted for further authentication information after you have been activated for MFA. If this is the case. these steps from Microsoft help may be able to assist - Setting Up MFA & YouTube Video
Frequently Asked Questions
If you still got questions or problems please visit our FAQs
plus;FAQ Working from home or off-campus
After the upgrade you must use your SCU full email address as your "username" when logging into SCU Email, Microsoft Office Online ( Word, Excel, PowerPoint) and OneDrive. The login screen has been updated and will prompt you for your full SCU email address.
Please note, there is no change to your password.